Refund policy

Return and Refund Policy

Last updated: October 22, 2026

1. Our Return Policy

At our store, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or exchange in accordance with this policy and applicable consumer protection laws in Saudi Arabia.

2. Eligibility for Returns

To help us process your request, please ensure that:

  • The product meets the applicable return eligibility requirements.

  • You provide your order details or order number.

  • You explain the reason for the return.

  • You provide photos or videos if the product is damaged, defective, or incorrect, when reasonably requested.

Some products may be subject to specific return conditions due to their nature, hygiene requirements, or applicable legal restrictions. Any exclusions will be applied only where permitted by law.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact our customer support team as soon as possible.

Please include your order number and clear photos or videos showing the issue. We will review your request and provide an appropriate solution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

4. Refund Policy

Approved refunds will be processed using an appropriate method in accordance with applicable law and the circumstances of the order.

For Cash on Delivery orders, our support team will explain the available refund method and request the necessary information to complete the refund securely.

Refund processing times may vary depending on the payment method and financial institution. We will inform you of any applicable processing steps.

5. Exchanges

If you receive a defective or incorrect product, contact our support team to discuss an exchange or replacement.

Exchanges are subject to product availability and applicable consumer protection requirements.

6. Return Shipping Costs

We offer free shipping on orders across Saudi Arabia.

If a product is damaged, defective, incorrect, or otherwise eligible for a remedy under applicable law, we will handle return shipping costs in accordance with the circumstances and legal requirements.

For other return requests, any applicable return shipping charges or conditions will be communicated to you before the return is arranged.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible after an order has been processed or dispatched, subject to your rights under applicable Saudi Arabian law.

8. Non-Returnable Items

Certain products may be ineligible for return where permitted by applicable law, including products that cannot be returned for legitimate hygiene or safety reasons after opening or use.

This does not affect any rights you may have if a product is defective, incorrect, or otherwise covered by mandatory consumer protection laws.

9. How to Request a Return or Refund

To submit a request:

  1. Contact our customer support team using the contact details listed on our website.

  2. Provide your order number and the reason for your request.

  3. Include photos or videos if relevant.

  4. Wait for our team to explain the next steps before shipping an item back.

Please do not send products to an address without receiving return instructions from our team.

10. Consumer Rights

This policy is intended to operate in accordance with the applicable laws and consumer protection regulations of the Kingdom of Saudi Arabia.

Nothing in this policy limits any statutory rights relating to returns, cancellations, refunds, defective products, or other consumer protections.

11. Changes to This Policy

We may update this Return and Refund Policy from time to time. Updates will be published on this page with a revised date.

12. Contact Us

If you have questions about returns, exchanges, or refunds, please contact our customer support team through the contact details provided on our website.

We appreciate your trust and thank you for shopping with us.